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Is GetYourGuide Legit? Honest Review & Ultimate Guide

Atualizado: 20 de mar.


GetYourGuide experiences
GetYourGuide Experiences

Uncover Extraordinary Adventures with GetYourGuide



Picture this: The sun rising over Napa Valley as you float silently in a hot air balloon. The whispers of ancient history echoing in the streets of Athens. The charm of Palermo unfolding from behind the wheel of a classic Fiat 500.


What about turning on the lights of the Sistine Chapel? Or, a guided trek up Lion's Head in Cape Town, for stunning views?


These aren't just dreams. GetYourGuide makes them real – connecting you to incredible experiences around the world.


Discover your next adventure now!


GetYourGuide Review:


Tired of endless hours spent researching tours and activities? Get ready to simplify your travel planning! GetYourGuide unlocks thousands of unforgettable adventures with easy booking, flexible options, and authentic reviews.


Is GetYourGuide the best platform for your tours? Can it really improve your travel experience? And most importantly, is it reliable?


This in-depth review explores its strengths, weaknesses, user experience, and compares it to competitors to help you decide if it's the perfect choice for your next adventure.


Ready to ditch the stress and discover unforgettable adventures? Keep reading to see if GetYourGuide is right for you!


Key Takeaways


What is GetYourGuide?

GetYourGuide is a popular platform for booking tours, tickets, and activities in over 190 countries. It simplifies travel planning with features like instant booking, flexible cancellations, and authentic customer reviews, making it a traveler's go-to choice.


Is GetYourGuide Reliable?

Absolutely! With an impressive 4.6/5 rating from over 6 million reviews, GetYourGuide is trusted by millions worldwide. Key reliability features include:

  • Secure payment methods

  • Flexible cancellation policies

  • 24/7 customer support


What are the Pros and Cons of GetYourGuide?

Pros:

  • Wide range of activities

  • User-friendly interface

  • Flexible cancellations

  • Authentic customer reviews

  • Local operator partnerships for unique experiences

Cons:

  • Additional fees may not always be clear

  • Inconsistent customer support experiences

  • Occasional issues with cancellations or changes


How GetYourGuide Compare with Viator?

While both platforms are reliable, they cater to different needs:

  • GetYourGuide: Focuses on authentic, local experiences (e.g., cooking classes with local chefs).

  • Viator: Offers a broader range of activities, including luxury tours and transportation services.


Tips to Maximize Your GetYourGuide Experience

  • Research activities thoroughly.

  • Compare prices with other platforms like Viator.

  • Read reviews carefully.

  • Plan ahead and book early for better availability.

  • Use the mobile app for easy booking management.

  • Understand the cancellation policy before finalizing your reservation.


What are GetYourGuide's Unique Features?

  • Intuitive interface and easy filtering options

  • Skip-the-line tickets for popular attractions

  • "Best Price Guarantee" ensures competitive pricing

  • Partnerships with local operators for authentic experiences


Final Verdict

GetYourGuide is a trustworthy and user-friendly platform for booking travel activities. While occasional issues exist, its vast selection, secure booking process, and unique features make it a solid choice for most travelers.




If you want to jump to a specific question, below is a handy index to get you started. But you can also jump straight to answers to frequently asked questions.



What is GetYourGuide? Features benefits and more

Tips for using the Platform Effectively



What is GetYourGuide? Features, Benefits, and More

GetYOurGuide: Family-friendly Activities
Activities for the whole family

What is GetYourGuide?


GetYourGuide is an online platform that connects travelers with tours, tickets, and unique local experiences in over 190 countries.


It simplifies travel planning with instant bookings, flexible cancellations, and reliable reviews, whether you're looking for a classic walking tour of Rome or a thrilling hot air balloon ride over Cappadocia.


How Does GetYourGuide Work?


GetYourGuide makes booking travel experiences easy. The platform connects you with local tour operators.


Simply search your destination, compare activities, book online, and receive instant confirmation. Plus, many bookings offer flexible cancellations and skip-the-line tickets, so you can spend less time planning and more time experiencing your destination.


You can filter by destination, activity type, date, price, and other features, enabling easy customization.


GetYourGuide is not just about booking. But about inspiring travelers to explore and discover new experiences. About making travel planning less of a chore and more of an adventure.


GetYourGuide features that enhance your travel experience


GetYourGuide Home
Selecting

GetYourGuide's features are designed to make travel planning stress-free and enjoyable.. They fall into three main categories:


  1. Ease of Use and Booking


  • Intuitive Interface: Effortlessly navigate the website and app, allowing you to quickly locate what you need. For example, when visiting Paris, you can filter your options for bike tours and book a guided tour of the city’s top sights in minutes.

  • Instant Booking: Receive your confirmation immediately after your purchase, worry-free. Imagine you are in London, and when you arrive at Buckingham Palace, you can skip the line because you have booked your ticket in advance.

  • Mobile App: Access your bookings, explore new activities, and manage your trip anytime, anywhere. While in Gaia and Porto, you can search for new experiences and book directly from your phone.


GetYourGuide: Paris Biking tours
Paris Bike Tours Selection

  1. Safety and Trust:


GetYourGuide Skip the line Louvre
Read the Reviews, Cancellation Policy and Price + Fee

  • Authentic Reviews. Read reviews from other travelers to make informed decisions. When choosing a boat tour on Lake Garda, see reviews highlighting the knowledge of the guide and the experience, helping to ensure that your choice is the best.

  • 24/7 Customer Support: Count on help in English at any time of the day or night. If you need to change the booking date on your trip to Geneva, you can contact support and get immediate assistance.

  • Flexible Cancellation Policy: adjust your plans, knowing that you can cancel many activities free of charge up to 24 hours in advance. If, for example, you choose to relax instead of touring Sardinia, you can cancel without worry.

  • Best Price Guarantee. Rest assured that you are getting the best value for your money. When comparing a wine-tasting tour on multiple platforms, you will find that GetYourGuide offers the same tour at a lower price.


  1. Variety and Personalization:


GetYourGuide: Experiences Worldwide
Variety of Activities

  • Wide Variety of Activities: GetYourGuide offers various options, from food tours to outdoor adventures. For example, you can find everything from thrilling activities like a hot air balloon flight to relaxing experiences like a spa tour in Bali.

  • Local Operator Partnerships: Enjoy authentic experiences with local guides. When you join a Tokyo food tour, learn the secrets of Japanese cuisine directly from a local chef, making your experience unique and memorable.

  • Wishlist: Save your favorite activities to plan your trip with ease. While researching activities for your trip to Lake Leman, you can add tours of interest to your list and review them later, making it easier to make your final choice.

  • Filters and Custom Search Options: Use filters to find activities suitable for your family. If traveling with children, you can narrow your search to tours specific to their age group, ensuring a great time.


GetYourGuide is packed with features designed to enhance your travel experience. Find, book, and manage your activities comfortably.


What are the Pros and Cons of GetYourGuide?


Planning your next trip? Find out if GetYourGuide is the right platform for you! Below are the pros and cons of GetYourGuide, helping you decide whether it is worth booking your tours and activities through this popular platform.

Pros

Cons

✅ Wide range of activities

Additional fees may not be clear

✅ Intuitive and easy-to-use interface

⚠️ Customer support can be inconsistent

Flexible cancellation of many activities

⚠️ Excellence in experiences can vary

Partnerships with local operators

⚠️ Occasional issues with cancellations/changes

Easy booking management

⚠️ Prices may not always be the most competitive

Authentic user reviews


24/7 support



GetYourGuide offers a convenient platform for booking travel activities, with a wide selection and ease of use. However, be wary of potential additional fees and variability in the quality of experiences.


Carefully reading reviews and checking the total costs are vital for a positive experience.


My personal experience with 4 bookings was excellent, without any problems.


Is GetYourGuide trustworthy? Check millions of reviews.

Yes, GetYourGuide is reliable. With a 4.6/5 rating based on over 6 million reviews, it offers secure payment options, flexible cancellations, and authentic user reviews. It's a trusted platform for booking tours and activities worldwide.


Customer reviews highlight the ease of booking, the variety of offerings, and the quality of experiences, with 94% of users rating their experience as "Excellent" or "Very Good."


Top-rated categories include food tours, city tours, and outdoor activities. Here's a glimpse into what users are saying


Positive Experiences:


Elizabeth, Fantastic tour to Bruges: "The trip to Bruges and Ghent was very well organized.

The transport company was on time, the guides were friendly and very knowledgeable about the history of the places visited, with an excellent historical background of Belgium.


Bruges, a fantastic medieval city, requires much more time to explore its museums and churches. It is a place to visit again to enjoy its cultural and historical heritage".


Tais, Turkish night in Cappadocia: "We bought a Turkish night in Cappadocia with GetYourGuide, and everything went according to plan. Great experience".


Nuno, Eiffel Tower, Paris: "The day before the activity, the guide Yazid sent a message to remind us of the meeting point. On the day of the event, Yazid sent the tickets via the app, and off we went for the guided tour, where he explained a little about the history of the Tower. He was a fun guide and always concerned about the visitors. Thank you, Yazid."


Potential Issues to Consider:


Be careful, as not everything is perfect. Therefore, read the reviews carefully before making a reservation!!


Ismael: "I made a reservation with this company for the boat trip to the Benagil Caves. When I arrived at the boarding location, the company providing the Dream Wave service informed me that they had no reservations with GetYourGuide. They added that these situations are normal, as they have full boats and GetYourGuide continues to sell tickets... I recommend buying directly from the supplier."


Fátima, Rome: "Terrible service. We tried to change the date of our visit to the Colosseum in Rome, and the website was down. We could not do it within the deadline. We spoke to customer support, and they did not help us, knowing that it was their fault due to an information failure on the website."


While the majority of users report positive experiences, it's essential to read reviews carefully and confirm details with the local supplier before booking to avoid potential issues. Read more reviews here.


What are the Payment Methods and Security?


GetYourGuide offers a variety of secure payment methods, ensuring that your transactions are protected and convenient.

  • Credit cards: Visa, MasterCard, American Express, and others

  • PayPal: adds an extra layer of security and convenience

  • The platform uses industry-standard SSL encryption technology to protect your financial information, allowing you to book your travel activities with complete peace of mind.

  • Supports multiple currencies, making it easier for travelers worldwide to enjoy their experience.


When you choose GetYourGuide, you not only get access to a wide range of experiences, but you can also trust that your information is secure throughout the booking process.


Tips for Using GetYourGuide Effectively


🔍 Research thoroughly:

Check out the available options by using filters for price, activity type, and location.


⚖️ Compare Options:

Before booking, compare different activities to find the best choice.


💲 Compare price:

Check prices on other platforms like Viator.


Read Reviews Carefully:

Pay attention to comments about the guide, transportation, and overall organization.


📅 Plan:

Carefully consider the date, time, and duration, ensuring it fits into your itinerary.


Book in Advance:

Especially for popular tours, this ensures better availability and more competitive prices. Take advantage of the "Best Price Guarantee".


📝 Check de Cancellation Policy:

Watch out for additional costs and cancellation conditions.


Confirm your Reservation:

Make sure all the details are correct and confirm your reservation.


📱Use the resources: 

Download the mobile app for easy access to your reservations, even offline. Do not hesitate to contact customer support for questions or personalized recommendations.


🎒 Prepare:

 Check the clothing or equipment requirements for the activity and bring extra cash for unexpected expenses. Plan your transportation to the meeting point.


📸 Share: 

Take photos and videos to capture unforgettable memories and share your experience with other users by leaving a review.


Discover Unique Experiences on GetYourGuide


GetYourGuide offers a variety of unique experiences that you will not find anywhere else.


Imagine a private guided tour of the Colosseum in Rome, skipping the lines and learning fascinating stories from an expert, or a Thai cooking class in an ancient temple in Bangkok.


These are just some fantastic activities you can discover on the platform.


Explore the options available and be surprised by personalized and unforgettable adventures, creating memories that will last a lifetime. The perfect trip starts here!


How Does GetYourGuide compare to Viator?


Planning your next adventure? GetYourGuide and Viator are two leading platforms for booking tours and activities. We've compared them side-by-side, looking at their size, reach, customer reviews, activity types, and more, to help you decide which one best fits your travel style.


Features

GetYourGuide

Viator

Founded

2009

1995 (Acquired by TripAdvisor in 2014)

Number of Activities

60.000+ (estimate)

300.000

Countries of Operation

190

100

Reviews (Average)

⭐⭐⭐⭐.6

⭐⭐⭐⭐.8

% Reviews Excellent/Very Good

94%

90%

Mobile App

TripAdvisor Integration

Focus

Authentic, local experiences (e.g., cooking classes with local chefs)

Wide range, including luxury and transportation (helicopter tours)

Top Activities:


GetYourGuide:


Focuses on authentic, local experiences, with highlights including:


  • Food & Drink Experiences Tours: Cooking experiences and walking food tours.

  • Sightseeing & Guided Tours: Hop-on, hop-off bus tours, walking tours of landmarks.

  • Excursions: Day trips to nearby cities, islands, or natural wonders.

  • Adventure & Outdoor Activities: Hiking, biking, kayaking, and other adventure activities.

  • Attraction Skip-the-Line Tickets: Priority access to popular attractions.

  • Shows & Entertainment:

  • Transportation & Transfers: convenient and reliable options, including airport shuttles and train journeys.

  • Wellness & Spa: Rejuvenate your mind and body


Viator:


Broadest and most diverse offering, including:


  • Walking Tours: Themed tours of cities, neighborhoods, and historic sites.

  • Day Trips: Excursions to nearby destinations such as wineries and national parks.Private and Luxury Tours: High-end personalized experiences with personal guides.

  • Transportation Services: Airport transfers, ferry tickets, and bus passes.

  • Attraction Tickets: Pre-booked entry to top attractions and museums.

Both GetYourGuide and Viator offer a wide range of activities and travel experiences.


GetYourGuide stands out for its curated selection of local and authentic experiences, while Viator offers a vast and diverse inventory, benefitting from its integration with TripAdvisor.


The ideal platform will depend on your preferences and the experience you are looking for. Both platforms have highly positive customer reviews.


Ready to explore your options? Click here to browse GetYourGuide or click here to browse Viator and start planning your next adventure!


The Verdict. Yes, book your next tour with GetYourGuide!


GetYourGuide is a great option for booking your travel experiences, but there are a few caveats. Its vast selection, user-friendly interface, and positive reviews outweigh the occasional drawbacks reported by some users.


We recommend that you shop around and compare prices before booking! For most travelers, GetYourGuide offers a reliable and convenient experience. Book your next adventure today!



Share your experience in the comments!


 

GetYourGuide FAQ


1. What is GetYourGuide?

GetYourGuide is an online platform that connects travelers with unforgettable experiences in destinations worldwide. You can book tours, attraction tickets, guided activities, and more.


2. Is GetYourGuide safe and reliable?

Yes, GetYourGuide is a reliable platform used by millions of travelers worldwide. It offers secure payment options, flexible cancellation policies, and authentic user reviews to ensure a trustworthy booking experience.

(Further details in the text.)


3. How does GetYourGuide work?

GetYourGuide works by connecting travelers with local tour operators. It works simply:

  • Search for activities in your desired destination.

  • Compare options and read reviews.

  • Choose the date and time of the activity.

  • Book and pay online.

  • Most bookings offer instant confirmation and flexible cancellation policies.

  • Present the voucher at the location and enjoy!


4. How do I make a reservation on GetYourGuide?

Follow these steps to book:

  • Choose the activity you want.

  • Select the date and time available.

  • Click on “Book” and complete the payment following the instructions.

  • After booking, you will receive a voucher by email.


5. What payment methods does GetYourGuide accept?

  • Credit cards (Visa, MasterCard, American Express),

  • PayPal, and other local payment methods depending on your region.

Transactions are secure, and the platform supports multiple currencies, making it easy for travelers worldwide to book activities without hassle.


6. What are the Cancellation Policies on GetYourGuide?

Yes, most reservations can be canceled for free up to 24 hours in advance. Always check the cancellation policy for each activity before booking to avoid unexpected fees.

  • Log in to your account on the website or app.

  • Go to “My Bookings”.

  • Follow the instructions in the cancellation section.


7. Does GetYourGuide offer activities for all ages?

Yes. GetYourGuide provides activities suitable for all ages, from family-friendly tours like museum visits to adventurous activities like ziplining. Use search filters to find experiences tailored to your group’s age and interests, ensuring a fun and memorable trip for everyone.


8. How choosing the ideal activity on GetYourGuide?

  • Use the search filters to narrow down by activity type, price, duration, and rating.

  • Read reviews from other travelers to get a better understanding of the experience.

  • Check out the detailed descriptions to make sure the activity meets your expectations.


9. Do the activities include tour guides?

Many GetYourGuide activities include professional tour guides, but some are self-guided. Check the activity description to confirm if a guide is included. Guided tours often enhance the experience with local insights and detailed explanations, making them a great choice.


10. How do I contact GetYourGuide support?

You can contact GetYourGuide support via their website (Help section) or mobile app. They offer 24/7 assistance in multiple languages, including English and Portuguese, to resolve booking issues, provide recommendations, or answer any questions.The service is fast and efficient.


11.Does GetYourGuide support Portuguese?

Yes, GetYourGuide offers customer support in Portuguese, on the website and in-app. Portuguese-speaking travelers can resolve questions, make bookings, or modify reservations without language barriers.


12.Can I pay in my local currency on GetYourGuide?

Yes, GetYourGuide supports local currencies depending on your region and payment method. For international credit cards, the platform may automatically convert the total to your local currency, making transactions simple and convenient for travelers worldwide.


13.Can I book tickets to famous attractions on GetYourGuide?

Yes, GetYourGuide offers tickets to popular attractions like museums, theme parks, and historical landmarks. You can often skip the lines by booking in advance. The platform provides detailed descriptions and reviews to help you choose the best experience for your trip.


14. How do refunds work on GetYourGuide?

Refunds are issued automatically if you cancel within the allowed period (usually up to 24 hours before the activity). The processing time depends on your payment method. Check the cancellation policy before booking to understand refund eligibility and conditions.


15. Is GetYourGuide a good option for families?

Yes, GetYourGuide is great for families. The platform offers activities tailored to children, such as museum tours, theme parks, and outdoor adventures. Use filters to find family-friendly options and ensure an enjoyable experience for all ages.


Ready to plan your next trip? Discover incredible experiences around the world with GetYourGuide!


👉 Explore activities now.


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